At Jacket Zone, we fuel your passion for the ride with premium motorcycle gear delivered globally. Below you’ll find answers to common questions from our global rider community.

About Jacket Zone

Who is Jacket Zone for?
We cater to motorcycle enthusiasts worldwide who demand quality protective gear – from urban riders needing stylish jackets to motocross competitors requiring technical armor. Our products serve both male and female riders across all disciplines.
What’s your shop style?
Think of us as your no-nonsense gear depot with a rider’s soul. We focus on functional, CE-certified protection without compromising on style. Our website mirrors this approach – straightforward navigation with detailed product information to help you make informed choices.

Product Questions

What types of jackets do you specialize in?
We’re jacket specialists offering:
  • Urban/casual riding jackets
  • High-performance leather jackets
  • Technical textile jackets
  • Motocross-specific jerseys
  • Ladies’ riding jackets
  • Full one-piece suits
All designed with real-world riding protection in mind.
How do I choose the right size?
Each product page includes detailed sizing charts with measurements in both inches and centimeters. For riding jackets, we recommend sizing up if you plan to wear armor or additional layers underneath. When in doubt between two sizes, our rider support team at [email protected] can advise based on your measurements.
Are your products CE-certified?
Absolutely. Every piece of protective gear we sell meets or exceeds European CE safety standards for motorcycle apparel. Look for the CE certification labels on product images and descriptions.

Shipping & Delivery

Where do you ship to?
We ship globally to 150+ countries via our Preston, UK warehouse. Some remote locations in Asia and island territories may have restrictions – these will be flagged during checkout if applicable.
What are my delivery options?
Express Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking – perfect when you need gear fast.
Free Shipping (Orders over £50): 15-25 business days via EMS. Ideal for non-urgent orders or bulk purchases.

All orders process within 1-2 business days before dispatch.
Why is my tracking not updating?
Carrier systems typically update every 24-48 hours. If your tracking hasn’t changed for 3+ business days after dispatch, email us at [email protected] with your order number and we’ll investigate with the carrier.
What about customs fees?
While we can’t control import taxes (those “customs dragons”), we provide all necessary commercial invoices and documentation to help streamline the process. Fees vary by country and are the customer’s responsibility.

Payments & Security

What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, JCB) and PayPal. All transactions are securely encrypted – your payment safety is as important to us as your physical safety on the road.
Is my payment information secure?
Completely. We use industry-standard SSL encryption and never store your full payment details on our servers. PayPal transactions are handled entirely through their secure platform.

Returns & Exchanges

What’s your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unused, with original tags and packaging. To initiate a return, email [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked service as we can’t process returns until we receive the item.
How long do refunds take?
Once we receive and inspect your return, refunds process within 5 business days. The timing to appear in your account depends on your payment provider (typically 3-10 additional days).

STILL HAVE QUESTIONS? Our rider support team is ready to help at [email protected] or +44 (0)XXXX XXX XXX. We’re based at 77 Queen St, Preston, PR7O 8TY, UK – feel free to visit if you’re in the area!

Remember: At Jacket Zone, we don’t just sell gear – we deliver riding confidence worldwide.