At Jacket Zone, we stand behind our premium motorcycle gear just like riders stand behind their machines. While we’re confident you’ll love your new riding jacket or gear, we understand that sometimes exchanges or returns are necessary. This policy is designed with the same attention to detail we put into our products.

Our Return Promise

We offer a 15-day return window from the date you receive your gear. Your satisfaction is our priority, which is why we’ve made our returns process as smooth as shifting gears on an open road.

Important Note:

For hygiene and safety reasons, customized leather jackets and motocross jerseys cannot be returned unless faulty. All returned items must be in original condition with tags attached and packaging intact.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our Rider Support team at [email protected] within 15 days of receiving your order. Include the following details using our template below:

Subject: Return Request – Order #[Your Order Number] Dear Jacket Zone Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Product Name: [Insert] Reason for Return: [Insert – e.g., Size Exchange, Product Defect, etc.] Preferred Solution: [Refund/Exchange for Size XX] Please advise next steps. Ride safe, [Your Full Name] [Your Contact Number]

Step 2: Wait for Authorization

Our Rider Support team will respond within 48 hours with:

  • Return authorization number
  • Return shipping instructions
  • Return address (77 Queen St, Preston, GB PR7O 8TY)

Step 3: Ship Your Return

Pack your item securely in its original packaging, include all tags and accessories, and ship to our UK facility. We recommend using a trackable shipping method.

Refund Processing

Once we receive and inspect your return:

  • Refund Timeline: 3-5 business days after we approve your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges Made Easy

Need a different size or color? Follow the same return process and specify your exchange preferences. We’ll ship your replacement as soon as we process your return (additional shipping charges may apply).

International Returns

For riders outside the UK:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs charges
  • Refunds will exclude original shipping fees and any import taxes

Rider’s Tip:

For faster resolution, include photos of any defective items in your initial email. Our gear undergoes rigorous testing, but if something slipped through, we’ll make it right.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Customized or personalized leather jackets
  • Motocross jerseys (unless defective)
  • Items showing signs of wear or use
  • Products without original tags/packaging

Still Have Questions?

Our Rider Support team is always ready to help. Contact us at [email protected] or +44 (0)XXXX XXX XXX.

Ride safe, ride stylish, and know that Jacket Zone has your back – on and off the road.